CDA Facilitation Center to be Set Up and Upgraded to Mega One-Window Centers

Multiworks Islamabad: The Capital Development Authority – CDA decided to set up two more facilitation centers for residents of the Islamabad. The already built CDA facilitation center at sector G-7 of Islamabad was recently upgraded. The new CDA facilitation centre or mega one-window centres will be set up at G-11 and Kahuta on the model of already upgraded one.

Mega one-window centers will phenomenally offer twelve CDA designated services and twelve other services related to National Database and Registration Authority – NADRA, Federal Board of Revenue – FBR, police, passport services and other services of various public service delivery departments. It is a crucial step towards Islamabad digitalization scheme which are going to make public service delivery under one window of digital operation.

Furthermore, the three CDA facilitation centre or mega one-window centres in sector G-7, G-11 and Kahuta will significantly enhance the public service delivery Islamabad.  The Capital Development Authority (CDA) is poised to significantly enhance service delivery in Islamabad by establishing three mega one-window centers in G-11, G-7, and Kahuta. This development, reported on July 3, is part of a broader initiative to streamline access to essential services for residents, offering a comprehensive range of facilities under one roof.

CDA Facilitation Centres Timing

Currently, the timing of CDA facilitation centre in Islamabad timing five days a week starts from 0900 hours to 2100 hours or from 9 AM to 9 PM. However, to further enhance the public service delivery it could adopt the model of NADRA department model of Islamabad, which operates 24/7 for the residents facilitation.

The first centre, currently being upgraded at the G-7 CDA Facilitation Centre, will serve as a prototype for the others. Once fully operational, these centers will allow citizens to obtain identity cards, licenses, passports, and handle property taxes, vehicle registrations, pensions, and utility bill payments. Additionally, they will provide facilities for lodging complaints and registering FIRs, ensuring a comprehensive support system for various needs.

Federal Interior Minister has instructed the CDA to expedite the project, highlighting its crucial role in reducing bureaucratic delays and improving public service efficiency in the capital.

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